Testimonials

Cynthia Teer

testimonials-cynthiaFantastic company; the owners, husband and wife, bend over backwards to help you understand what type of rug you have, what cleaning method is best, and they take their time explaining what they see in your rug and how to fix or clean it. My first experience with an oriental rug was when I bought one at a yard sale. At the time I didn’t know anything about them but knew this one was a good one because of its pile and design. I asked Paoli Rugs to have a look at it, and they knew exactly what it was…Chinese wool…and they cleaned it beautifully. After that I acquired 2 more, one was 10 x 12 and one 8 x 10. The fringe on the large one had been eaten by the prior owner’s dog, and the owner explained to me what type of fringe would be best to replace the old, and why, and took all the time I needed to understand my choices.

Paoli Rug’s work in restoration (my dog-eaten fringe, for example) is top notch. You can see some of their work on this website. Sometimes we think of a company like Paoli Rug either selling or cleaning orientals, and that’s all. But they are SO much more. Don’t be fooled by companies that advertise they are better than Paoli Rug. I had one of my orientals come back from cleaning by a different company and when I saw the rug, the green colors were bleached out to a yellow. I was shocked, and that’s when I found and called Paoli Rug. I have not met anyone as knowledgeable as the owners of Paoli. They are polite, sincere, always on time and above all, want to give you what you need and never try to sell you anything you don’t want or need. Perhaps more than their top-notch, excellent cleaning, what I’ve learned about the carpets I now have…where they were made, what is the material, how it should be repaired, etc…..the information and knowledge they have about your rugs is amazing. I will never use any other rug company. Paoli Rug Co. is definitely the best you can find.

Sarah Tudor

testimonials-sarahIncredibly polite, professional and kind. I am thrilled with the way everything went from start to finish, and of course the rug looks gorgeous. Its great to find a company that cares so much about their customers!

 

Stacey LoSacco

testimonials-stacyMy rug came back looking like new! Better than new actually. Thank you so much for quality cleaning service and quality customer service. I really appreciate pickup and delivery of my rug at no extra cost. You are a class act!

 

Mike Treacy, Sr

testimonials-mike10 months ago I had the Paoli Rug Company come to give me an estimate to clean and re-fringe several runners and small oriental rugs in addition to repair a tear. I needed them all finished in time for our daughter’s wedding which was within a month. There was a $75.00 charge to come to my area, but I am so happy I used them instead of the local oriental rug dealers I have used in the past.  The owner himself came along with a helper to our home.  He was extremely polite, did not try to sell anything, very honest, and did not promise anything he couldn’t deliver.  He said he would try his best to have them finished in time for the wedding, but could not promise.  I gave him the job knowing I might not have the rugs by the wedding.

To my surprise, he returned the rugs the week of the wedding. I was absolutely shocked to see how the rugs looked and most of all how they felt.  They were extremely clean and so soft. The other oriental rugs places I used were well-known, but our rugs came back stiff and never looked like they do now.   He explained that they hand wash the rugs, rinse them many times to get the soap out and dry them naturally.  I looked for the tear in the runner and I could not find it.  With the cleaning and the new fringe the rugs looked brand new.  I also bought new runners for under the carpets.  He and his assistant laid the rugs.  I was so pleased with their workmanship that I would highly recommend them even if there is a service fee to give you an estimate.  .

Thank you Paoli Rug Company!  I wish there were more companies like you.

Cynthia Drayton

testimonials-cynthia-2I contacted Paoli Rug in a last ditch effort to save some very expensive rugs that had been severely damaged by my old dog and cats. They smelled of urine, and I thought I’d be better off throwing them away, rather than cleaning them. I’m so glad I opted to have them cleaned by Paoli Rug. They are almost like new and the the smell is completely gone. Thank you Paoli Rug for saving my heirlooms!

Mary Anne Regan

We have used Paoli Rug Company for many years. It feels good to have the opportunity to sing their praises.

The service is superb and the quality of the cleaning is excellent. We have had them pick up and deliver (always on time and the date which is promised). In addition we have had them clean at the house. It is always a pleasure dealing with them.

They are certainly worth five stars. Or more!!

Joanne Stewart

Best rug company in the Main Line area and surrounding counties! I’ve been a client for over ten years. Exquisite customer service, excellent invisible repairs of both my new and antique rugs, complete removal of years of dog stains and odors, and extremely knowledgeable regarding all aspects of this complicated industry. Stop in just to visit!

Leigh Ann Massinger

We had a flood at our townhouse and had five oriental rugs that needed to be cleaned. Paoli Rug Company picked our rugs up for us and did a beautiful job cleaning them…they came back looking almost brand new and the price was very reasonable too!!! To top all of this off, the owner and his wife were very kind to my sister and I throughout the whole process making it a pleasant experience 🙂

Susan Roseberry

Thank you Paoli Rug Company! My experience was perfect.

You picked up and dropped off my rug in a timely manner. You answered my questions and offered customized suggestions. Great customer service.

My rug was large, red and there was pet odor. It arrived back in a glorious state: beautifully cleaned, felt great on the feet, no pet odor, and the red was beautiful! I’m so glad I called!

To me, customer service is so important and great customer service is rare. Thank you for restoring my faith in good business and customer service. I’ll recommend you to many!

Lydia Wisner

I bought a second hand rug that had been scrubbed almost down to the base fibers in spots where the prior owner’s cat had decided the rug was his litter box. Anyway, I called Paoli Rug Company and they came out to evaluate the rug. Apparently, it’s a very good quality Persian rug and worth a small investment to clean it up. When the rug was brought back yesterday you would think it’s brand new! It looks absolutely beautiful. All of the worn spots have been fixed, the cat and dog odor is gone and the colors are vivid and bright! I would highly recommend this company for any rug services you need. They were very friendly and easy to work with. I would use them again in a heartbeat!

Richard Newman

Our rug had been exposed to mold spoors and also needed cleaning. It was picked up at my home and taken right off the floor. All the furniture was moved by you, which was a real blessing. It was returned and was beautiful . The colors were bright once again. They had not run(which had been a problem with one of our other oriental rugs that we had cleaned nearby ). You placed it back on a new pad that we bought’ All was problem free for me. Thank you.

Susan Rogers

We had a great experience working with Paoli Rug Company. I had an heirloom oriental rug that needed cleaning. The owners were kind and helpful in all of our dealings. Nader was very knowledgable. As soon as he saw the rug, he was able to tell me what region it was from, when it was probably made and other interesting history. The rug looked beautiful when they brought it back. Mojgan was always kind and helpful when we were looking at carpeting and in all other dealings as well. It I could give them six stars, I would!

Curtisy Briggs

This business is first-rate in every way. The owners are lovely people who are extremely knowledgeable, ethical, and honest, and their rugs are stunning! In addition, their commitment to customer service is unparalleled–the kind rarely seen these days. In addition to buying some beautiful rugs from them, I have taken in rugs that I have damaged, and they have always been kind and helpful, and able to work wonders with repairs. I have had them clean rugs, and most recently, their installers put in a new runner in my hallway–all work has been beautifully and impeccably done.

I don’t think I will ever go to another rug store, because all my dealings with Paoli Rug Company have been so positive!

Peter Skilton

We thought our rug could not be saved. Thank goodness I read the reviews and decided to call Paoli Rug Company. Nadar and his wife were very courteous and professional from start to finish. Nadar delivered the rug today and it was beautifully restored. I could not be more pleased. We would recommend them to anyone.

Jeannie Bowman

We had a Pakistani rug that had been damaged at either end of its length. We took it in for repairs, and for a very reasonable cost, the rug was not only repaired, but the fringe had been carefully, expertly, and beautifully hand knotted and pulled in such a way that the rug looks completely new. Thank you for going the “second mile” in making our rug a “magic carpet”, indeed!

Kathleen Wunner

It is a pleasure to do business with the Paoli Rug Company. Several years ago we purchased a large rug for our living room and we were amazed at the lack of pressure or hard-sell we encountered and at the genuine helpfulness of the owners. The store had a fabulous variety of rugs for us to choose from, and they were happy to work with our budget and to bring several rugs to our home for us to see them in place. Since then we have had all our oriental rugs cleaned and maintained by Paoli Rug and find the quality of their service unmatched by any other dealership on the mainline. For purchase, or service, they are simply outstanding.

Susan Burcik

I have used Paoli Rug Company for years. They always do a great job cleaning
my area rugs. They move the furniture and make sure the rugs are placed back
correctly after cleaning . Very professional they really know what they are doing!!
I highly recommend using Paoli Rug Company.

Ben Huey

I had the pleasure recently utilize the services of Paoli Rug Company. The pleasure was experienced on several levels. The first was meeting the owners of the business, which has been in business since 1956. The warmth and kindness of both owners was an exceptional surprise given the impersonal coolness of a larger organization which seems to be the norm today. My delight of making the acquaintance of the owners was greatly enhanced by the informative information supplied to me about Middle Eastern carpets, and of course, the superior personal service. They have a hands-on philosophy with respect to their company’s operations. Thank you, both of you, for making my experience with you, a personally enjoyable one, but educational too. My best regards to you both. You’re to be highly recommended.

Very sincerely yours, Ben Huey

Kim Panichi

Just wanted to let anyone that needs their rugs cleaned…this is the place to go. My dog had gotten sick on my silk rug. I believed it was ruined. After a not so good experience elsewhere, I came to Paoli Rug Co. They said they would try, but could not make any promises. I am telling you, this rug looks wonderful. It is better beyond my expectations, like new. The work is done on the premises by Nader Atigheh, the owner. He will walk you through the process, knowing that you are putting your investment in his hands. I would not ever go to anyone else to have my wools or silk rugs cleaned. Don’t make the mistake I did. Go to the expert first….Thank you again Nader Atigheh. For information purposes my rug is in picture #15.

Eric Blumberg

Just had a number of carpets cleaned and they came out fantastic. It was great dealing with the owners which gave me a lot of confidence in their work. They explained all the details of what needed to be done and showed a lot of pride in their finished product. It was a great experience and I recommend them as the best.

Deb Schmidt

We have used Paoli Rug for our rug cleaning needs several times. They are punctual, honest, and do a professional job. I highly recommend them.

Kate Mail

Excellent job cleaning my large oriental rug. Polite, professional staff and very reasonable prices. I highly recommend Paoli Rug and will not hesitate to use their services in the future.

Connie Ryan

It is a pleasure dealing with such great people! Their expertise in handling rug cleaning, updates on delivery and overall customer service is to be commended. I would readily recommend Paoli Rug Company to anyone interested in purchasing a fine quality rug, or utilizing their rug cleaning service.